Computer Minimum Requirements

Additional Information

Having the right equipment is a critical component of a successful CSP Agent. We have put this policy together to help ensure CSP Agents are set up to effectively service one, or more, of the great client programs in our roster.  To use our Client's Platform, the system and equipment requirements on this page must be met. It is important to remember these are the minimum requirements needed to use our Client's Platform only.

Certain client programs may have additional requirements above and beyond the ones listed in this policy. All agents should review the Opportunity Announcement for the client program they are interested in servicing - in addition to this policy - prior to enrolling in a certification course.


• A desktop/tower computer with a separate monitor is recommended.

• Dual boot machines, Netbooks, and Tablets are prohibited from use.

• All-in-One computers are not currently compatible with any client programs.

• Depending on what client program a call center chooses to service, the use of our Client's 

Secure Desktop (ASD) may be required


  • CPU Speed Dual-core 2.8 GHz or better or Intel i class or AMD Phenom X2 class or better Atom, Celeron, Pentium and Opteron processors are not permitted 

  • Hard Drive 20 GB or more of available space 60 GB or more of total space 

  • Memory 4 GB of RAM or better 

  • Operating System Windows 7 or Windows 10 Windows 8/8.1 not supported by some clients 

  • Standard Connection and Speed Hard-wired connection (no wireless) Minimum 10 mbps download / Minimum 3 mbps upload 

  • Maximum Latency Threshold 120 milliseconds (ms) 

  • Monitor Recommendations 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p) Dual monitors may be required on some client programs Dual monitors are not supported on programs that use the Arise Secure Desktop (ASD) device Please note: These requirements are minimum requirements for use of the  

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