We Are Hiring

 

We are in need of 7 individuals to fill positions with our rapidly growing company! Our clients are requesting more agents to work from home to handle inbound customer service calls.
The perfect candidate is someone who can tackle customer issues, complaints, and inquiries head on –all while delighting the customer using effective problem-solving and communication skills.


Call Center Representative Responsibilities include but are not limited to the following:

  • • Manage large amounts of inbound and outbound calls with efficiency and courtesy
    • Follow conversation prompts and scripts when handling different topics
    • Identify customers’ needs; clarify their information; research their issues; they provide solutions and/or alternatives to solve their problems
    • Seize opportunities to upsell products when they arise
    • Build sustainable relationships and engage customers by going the extra mile when you can
    • Keep accessible, comprehensive records of all conversations in our call center database
    • Attend educational seminars to improve knowledge and performance level
    • Meet or exceed personal/team qualitative and quantitative targets


  • Call Center Representative Requirements
    • Strong phone and verbal communication skills, plus active listening skills
    • Empathetic customer focus, flexibility to manage many different personality types
    • Ability to multi-task, set priorities, and manage time effectively
    • High school degree

Various clients to choose from such as

•  Theme park

•  Cruise line

•  Cable/internet provider

•  High-end retail

•  Online auction

•  Major car rental

•  Roadside Assistance

•  Bookstore

•  AND MANY MORE


Computer/Office Requirements

1. Laptop or Desktop Computer
2. Computer Monitor (15" or higher...). 
3. Computer Hard Drive with only the following Operating Systems: Windows 7 (32 or 64 bit), Windows 8 or Windows 10. 
4. Computer Hard Drive with 1 or more GHz dual-core processor and a memory of 2 GB RAM or more.
5. Computer Keyboard and Mouse
6. Hard-Wired Land Line Telephone (plain old telephone line) w/long distance and international long distance service (preferably through your cable provider)
7. Hardwired Broadband Internet Service via DSL, Cable or Fiber Optic with an internet connection: minimum download speed of 3 Mbps or higher and a minimum upload speed of 1 Mbps or higher.
8. Internet Software: Internet Explorer 8.0 or 11, Edge, Mozilla (Firefox 14 to 42) and/or Safari 8 or 9.
9. Noise canceling headset with microphone (Brands: Logitech, Plantronics or Microsoft)

**Some items are not needed at the time of application**


Work Environment: 

Work From Home/ Remote Location
Position Type and Expected Hours of Work
Minimum of 15 hours per week

Flex-Hours

Starting Pay $9-12 per hour

Set your own schedule! Control the way you work!

Please apply below for immediate consideration. All qualified applicants will be contacted.